Refund policy
At Xperience Luxe Hair, we take pride in providing high-quality digital educational products. Please read our policy carefully before purchasing.
Digital Products
All sales of digital products, including ebooks, guides, and downloadable files, are final.
Once a digital product has been purchased and delivered, we do not offer refunds, returns, or exchanges. This is because digital products cannot be returned once accessed or downloaded.
Exceptions
Refunds may only be considered under the following circumstances:
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You were charged multiple times for the same product
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You did not receive access to the digital product due to a technical issue on our end
If you experience a technical issue, please contact us within 48 hours of purchase, and we will work promptly to resolve the issue.
Unauthorized Use
Digital products are for personal use only. Redistribution, resale, sharing, or commercial use of our digital content is strictly prohibited and violates our terms of service.
Contact Us
If you have questions regarding your purchase or experience technical difficulties, please contact us at:
📧 hello@xperienceluxehair.com
We are happy to assist you.